Terms of service

1. Applicability

The services provided by Glowbus UK are solely governed by the General Terms and Conditions of Glowbus UK Luxuryfinder Limited, which are stipulated below. These conditions are applicable to all quotes, offers, work, agreements and services or goods provided by, or on behalf of Glowbus UK. It is only possible to deviate from these conditions if parties have agreed so expressly and in writing.

Glowbus UK Luxuryfinder Limited reserves the right to amend its General Terms and Conditions in accordance with the legislation in force, governing law, as well as the customs in the sector and modifications with regard to its business purpose.

Glowbus UK is committed to communicate all amendments to the customer, to make sure they can take knowledge of it. If the customer pays the following invoice of Glowbus UK T/A Luxuryfinder Limited, the customer is deemed to have accepted the amended conditions, except evidence to the contrary.

2. Agreement

The agreement will become effective at the moment of acceptance of the quote by the customer and meeting the conditions set out therein.

If the customer has accepted the quote electronically, Glowbus UK Luxuryfinder Limited will confirm receipt of acceptance of the offer electronically without delay. As long as the receipt of this acceptance has not been confirmed by Glowbus, the customer can dissolve the agreement. If the agreement comes about electronically, Glowbus UK T/A Luxuryfinder Limited will take fitting technical and organizational measures to secure the electronic transfer of data and will provide a safe web environment. If the customer chooses to pay electronically, Glowbus UK TA Luxuryfinder Limited will adhere to fitting security measures.

Glowbus UK T/A Luxuryfinder Limited has the ability to, within the legal framework, gain information about whether the customer is able to meet its payment obligations, as well as all those facts and factors relevant to responsibly entering the remote agreement. If Glowbus UK T/A Luxuryfinder Limited, based on this investigation, has good grounds to not enter into the agreement, it is authorized to refuse an order or a request or to impose special conditions on the execution.

3. Prices

The prices mentioned are expressed in UK Pounds, in accordance with the relevant legal regulations and are including the payable VAT, unless parties have made a different agreement.

Payment must occur immediately at the placement of the order. Payment can be done through an online payment system or bank transfer. If the customer does not adhere to the payment conditions, he shall be liable by law and without notice in default. Glowbus UK T/A Luxuryfinder Limited is, as of that moment, authorized to suspend delivery.

Interest and Penalties

• If payment has not been received at the due date, the customer is liable by law and without notice of default to pay an annual interest of 10%
• If payment has not been received within one month after the due date, an additional compensation payment will be owed of 10% of the total price with a minimum of 50 Pounds
• Upon non-payment on the due date of one single invoice, the balance owed of all other invoices will legally become immediately due

The customer owes the price indicated by Glowbus per product. Apparent mistakes in the pricing, such as evident inaccuracies, can be corrected by Glowbus UK T/A Luxuryfinder Limited after signing of the agreement.

Glowbus UK T/A Luxuryfinder Limited reserves the right to pass on the costs of delivery of the product to the customer.

4. Retention of Title

The products delivered remain the exclusive property of Glowbus UK T/A Luxuryfinder Limited until the moment the customer has provided complete payment. The customer is committed to point out this retention of title to any third parties involved. Notwithstanding the retention of title, the risk, however, will be immediately transferred to the customer from the moment of delivery.

5. Delivery and Delivery Time

The delivery dates are, unless otherwise agreed, always indicated for informative purposes. As such, any exceeding of the indicated terms by the customer cannot be invoked to request dissolution of the agreement, claim compensation payment, or make any other claim against Glowbus UK T/A Luxuryfinder Limited.

6. Risk, Warranty, and Defects

From the moment delivery has been completed, the risk of loss, damage and theft is transferred to the customer, regardless whether payments have been done or not.

Products of Glowbus are covered by a warranty of two years from the date of delivery and to the degree that the use has been in accordance with the operating instructions.

Defect Reporting Requirements

• The customer must thoroughly inspect the delivered product immediately after receipt
• Visible defects must be invoked within a reasonable term after delivery
• Claims must be sent via registered correspondence containing a detailed and limited summary of the defects
• Hidden defects must be invoked within a reasonable term
• Claims based on hidden defects must be made within 4 months after delivery

Our obligations in relation to visible defects is in any case limited to repair of the goods, excluding all costs or compensation payments.

7. Liability and Force Majeure

Liability Limitations

• Glowbus UK T/A Luxuryfinder Limited is not bound to payment of any compensation payment, except in the case of deliberate or gross negligence
• Cannot be held liable for consequential or company damage, indirect damage and loss of profit and turnover
• Any liability for damages is always limited to the amount of the delivery
• Indirect damages are not eligible for compensation

Force Majeure

Glowbus UK T/A Luxuryfinder Limited can never be held liable for not complying with its obligations if there is a situation of force majeure. Force majeure is considered to be all external causes, foreseen or not foreseen, on which Glowbus UK T/A Luxuryfinder Limited does not have any influence and due to which Glowbus UK T/A Luxuryfinder Limited is not able to meet its obligations.

During force majeure, the delivery obligations and other obligations of Glowbus UK T/A Luxuryfinder Limited will be suspended. If the period in which force majeure prevents fulfilment of the obligations for longer than 8 weeks, both parties are authorized to dissolve the agreement, without any obligation to compensation in such a case.

8. Returns

For all products purchased with Glowbus UK T/A Luxuryfinder Limited, the customer has a revocation right. The customer has to claim this invocation right within fourteen calendar days starting the day after delivery.

Return Process

• Customer must return the product as soon as he has announced to claim his invocation right
• Return must be completed no later than fourteen calendar days after announcement
• The accompanying costs will be borne by the customer
• Product must be returned in its original state and original packaging
• Product must not have been used in any case

The customer is liable for the depreciation of the product flowing from the treatment of the product in a way that is outside of normal treatment. Glowbus UK T/A Luxuryfinder Limited is therefore entitled to charge the costs of the depreciation.

Note: If the customer adds a logo or inscription to the product, this constitutes customized work and returning of the product is no longer possible.

9. Compensation Payment

If the customer refuses the order, annuls the contract or if execution of the order is rendered impossible by the customer, he is obliged to pay a compensation of 25% of the total amount, unless Glowbus UK T/A Luxuryfinder Limited can demonstrate a higher damage. The customer is entitled to a similar compensation if we annul the contract or we are not able to fulfil the agreement due to our own actions.

10. Intellectual Property

Glowbus UK T/A Luxuryfinder Limited reserves all intellectual rights on all products and trade names. The intellectual rights cannot be copied or used in any other way without written permission of Glowbus UK T/A Luxuryfinder Limited.

11. Personal Details

The customer expressly agrees to the collection and processing by Glowbus UK T/A Luxuryfinder Limited of the personal details necessary for concluding the agreement. The personal details of the customer will only be used by Glowbus UK T/A Luxuryfinder Limited for the purposes of executing the agreement and will be retained by Glowbus UK T/A Luxuryfinder Limited for a period of three years after the date of receipt.

Marketing and Data Rights

• Customer agrees that Glowbus UK T/A Luxuryfinder Limited can use personal details for marketing purposes
• Customer has the right to resist the processing of personal details for marketing purposes
• Customer has the right to access and improve personal details pertaining to him free of charge
• Customer must prove identity and contact Glowbus UK T/A Luxuryfinder Limited for data access requests

To protect the privacy details, Glowbus UK T/A Luxuryfinder Limited has drawn up a detailed privacy statement which applies to our cooperation and which can be found on our website.

12. Disputes

UK law applies to all disputes relating to this agreement.